Privacy Policy
The Shungite Experience respects customer privacy at all times.
Protecting your privacy is important to The Shungite Experience. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information
The Shungite Experience collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. We may use your personal information to keep you up to date on the latest product announcements, special offers, and other information we think you’d like to hear about. We may also contact you from time to time to solicit your thoughts on our services and products and how we could improve your customer experience.
How we collect personal information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us through the feedback form or make a purchase through the online store.
When we disclose personal information
At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the safety of the public.
We do not sell your information to other companies.
How we protect your personal information
The Shungite Experience safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
The Shungite Experience Online Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from The Shungite Experience Online Store, you must use an SSL-enabled browser such as Google Chrome. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Once your order has been placed, your credit card details are removed from the databases for privacy and security purposes.
What personal information do we collect and store?
If you wish to browse The Shungite Experience website, you are not required to enter any personal information, you will remain anonymous during your entire visit. Generally, we don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
Like many websites, The Shungite Experience website uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.
To place an order with us however, you must be a registered customer. So that we can provide the services you are requesting, during the registration process you will be asked your name, e-mail address, physical and delivery address and phone numbers.
How can you check and update your personal details and preferences?
You can view or change your personal information at any time by clicking on, My Account. The My Account page contains a record of all the personal information you have provided to us.
How can you remove your personal details from The Shungite Experience?
You can remove your personal information from The Shungite Experience by contacting our customer service department using one of the following methods:
- email us – using our Feedback Form page
- Telephoning : 0422 989 228
Please allow 7 days for your request to be processed. Once removed, you will not be able to purchase from The Shungite Experience Online store without re-registering.
Is The Shungite Experience secure?
To access your account information or to place an order your must log into The Shungite Experience with your username and password. Your username and password protect you against unauthorised access. You may, and we recommend that you do, change your password regularly.
More information
More information about Privacy law and the national privacy principles is available from the federal privacy commissioner at www.privacy.gov.au.
